This document serves as part of the contract document as per Article 12-4 and Article 12-5 of the Travel Agency Law of Japan. MegLog Trip’s tours cover Tokyo and its neighboring regions (Kanagawa, Chiba, Gunma, Ibaraki, and Tochigi, within a range where the tour can return to Tokyo within the scheduled time). However, the Tokyo islands (Izu Islands and Ogasawara Islands) are not included.
A “Customized Travel Contract” (hereinafter referred to as “Contract”) refers to a travel agreement in which Megumi Ishikawa / MegLog Trip (hereinafter referred to as the “Organizer”) creates a travel plan based on the customer’s request, specifying the destination, itinerary, the details of transportation and other services, as well as the amount of travel fees the customer must pay to the Organizer. The travel is executed according to this plan.
(1) Customers wishing to participate in the tour must fill out the application form provided by the Organizer and submit it along with the required application fee.
(2) The reservation will be confirmed, and the contract will be established once the full travel fee has been paid.
(3) In cases where the application is made by a group leader on behalf of multiple travelers, the Organizer assumes the group leader holds full authority to manage the contract, including changes or cancellations.
(4) The group leader must provide the Organizer with a list of participants by the deadline set by the Organizer.
(5) The Organizer bears no responsibility for any debts or obligations incurred by the group leader toward the participants.
(6) If the group leader does not accompany the group, a pre-designated participant will act as the group leader once the tour begins.
(1) Minors under 18 must be accompanied by a guardian. In some cases, participation may be denied in accordance with legal regulations or facility policies.
(2) For tours requiring specific qualifications, such as gender, age, or skills, participation may be denied if the conditions set by the Organizer are not met.
(3) Participants aged six and older will be charged the standard rate, based on their age at the start of the tour.
(4) Customers are responsible for assessing their own physical and mental health and determining their ability to participate in tour activities.
(5) Customers with physical or mental disabilities, those with chronic conditions, pregnant customers, or others requiring special attention must notify the Organizer at the time of application. The Organizer will accommodate such requests within reasonable limits. Any special arrangements required during the tour will be discussed with the customer. Any costs incurred for special arrangements will be borne by the customer.
(6) Should any emergency arise during the tour that necessitates medical treatment, the Organizer reserves the right to take necessary measures. All related costs will be borne by the customer.
(7) Independent activities by customers during the tour are generally not allowed unless otherwise agreed. If a customer needs to leave the tour, prior notification is required.
(8) In case the customer does not appear at designated meeting points without notice, the Organizer may take safety measures, including notifying relevant authorities. The customer will be charged for any search costs incurred.
(9) Customers are strongly advised to obtain comprehensive travel insurance covering medical expenses, personal injuries, and cancellations.
The Organizer may refuse to conclude a contract under the following circumstances:
(1) Operational constraints of the Organizer;
(2) Invalidity of the customer’s credit card for payment;
(3) Concerns that the customer may disrupt the tour or inconvenience other travelers;
(4) If it is found that the customer is involved with anti-social forces, such as organized crime groups.
(1) The contract is concluded when the Organizer accepts the application and receives the full travel fee.
(2) For online contracts, the contract is concluded when the Organizer notifies the customer of booking acceptance.
The Organizer will issue an electronic document (or email confirmation) containing the tour itinerary, services, and fees upon contract conclusion.
If the finalized itinerary and services cannot be confirmed at the time of contract issuance, a final itinerary will be provided prior to the tour date.
(1) The travel fee is listed on the tour page or proposal and must be paid by the specified deadline before departure.
(2) If transportation costs or other service fees significantly change due to economic conditions, the travel fee may be adjusted accordingly.
(3) Changes in group size after contract conclusion may also affect travel fees.
Customers are prohibited from transferring their contractual rights to third parties without prior written consent from the Organizer.
The Organizer may accept requests to change the contract content when possible, with adjustments to the travel fee as necessary.
(1) Customers may cancel the contract at any time prior to the tour date.
(2) Cancellation fees, deadlines, and refund eligibility vary by service and are explicitly specified in the Cancellation Policy section on each respective tour or activity booking page.
(3) Refunds, if applicable, will be processed back to the original payment method used during booking.
(4) In the event that a tour or activity is canceled by the Organizer prior to commencement due to severe weather, natural disasters, or safety concerns, a 100% full refund will be issued to the customer.
(1) The Organizer will compensate customers for any damages caused by the Organizer’s or their contractor’s intentional act or negligence during the execution of the contract.
(2) This liability is only applicable if the customer notifies the Organizer of the damage within two years of its occurrence.
(3) The Organizer is not liable for damages caused by events beyond its control, including but not limited to:
The Organizer will strive to ensure the safe and smooth execution of the customer’s travel by performing the following duties:
(1) If there is a risk that the customer cannot receive the travel services as planned, the Organizer will take necessary steps to ensure that the travel services are provided according to the contract.
(2) If it becomes unavoidable to change the itinerary, the Organizer will arrange alternative services. Any changes to the itinerary will be made to align with the original plan as closely as possible.
(3) If the customer requires assistance due to illness or injury during the trip, the Organizer will take necessary protective measures. If the situation is not the fault of the Organizer, the costs of such measures will be borne by the customer.
(1) If a customer causes damage to the Organizer due to intentional acts, negligence, or violation of public laws and regulations, the customer will be required to compensate the Organizer for the damage.
(2) Customers must make use of the information provided by the Organizer and endeavor to understand their rights and obligations as described in the contract documents.
(3) If, during the trip, the customer realizes that the services provided differ from those described in the contract documents, they must immediately notify the Organizer or service provider at the destination.
(1) The Organizer will not provide compensation for itinerary disruptions caused by bad weather, natural disasters, strikes, or government orders.
(2) In the event of an accident or incident during the tour, customers must immediately notify the Organizer.
All copyrights, trademarks, and intellectual property rights related to this website and services belong to the Organizer. Unauthorized copying, distribution, or reproduction is strictly prohibited. Any information shared between the customer and the Organizer will be handled confidentially and in accordance with our Privacy Policy.
This contract shall be governed by and construed in accordance with the laws of Japan. All disputes related to the tour shall be subject to the exclusive jurisdiction of the Tokyo District Court.
By confirming a tour reservation with the Organizer, the customer is deemed to have read, understood, and agreed to the terms and conditions outlined in this document
Last Updated: September 2026